Non-customised goods only: If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days of the date you received it. It must be unopened (with any seals and shrink-wrapping intact). We will issue a full refund for the price you paid for the item. You are responsible for the costs of the return postage.

Customised stamps: In respect of customised stamps, we are unable to offer refunds unless there is a factory error or defect with the goods.

All goods with a clear error in manufacture will be replaced at no extra cost to you. All returns are inspected by a member of staff and a decision whether to replace or refund will be made where applicable.

In relation to customised goods, we are not responsible for any costs incurred in relation to customer error.

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.