Frequently Asked Questions
Q. How do I get my own image made into a stamp?
A. Just upload your finished atwork, at the correct size, onto the custom stamp template here and place your order. If you have problems or need help with this, please email us.
Q. What if my stamp is larger than the XL ink pad?
A. If you are ordering a big stamp, you can use our VersaFine ink pads, where the foam is raised off the plastic base, so instead of pressing your stamp into the ink pad, you can press the ink pad on top of the stamp and dab it around until the whole area is covered.
Q. Can I stamp onto fabrics?
A. Our range of VersaCraft inkpads are suitable for decorating smooth, natural fabrics, such as cotton or silk.
Q. Can I stamp onto tiles or glass?
A. Our range of Stazon inkpads by Tsukineko of Japan is specially designed for use on shiny surfaces. We recommend use of Stazon Cleaner to clean your stamps after use.
Q. Can I stamp onto wood?
A. Yes. Bare or painted or varnished woods can be stamped using any of our inkpads.
Q. How do I clean my stamps and inkpads?
A. It's best to use our stamp cleaner. Alternatively, you can push your stamps or inkpads down onto a damp cloth several times, then dry by tapping gently onto kitchen towel.
Q. Where are the stamps I designed? Why can't I see my stamps in the basket? Read on...
A. The most likely cause is that you didn't actually add them to your basket. After you typed your text, you pressed "update preview" to see your design on the screen. You then needed to scroll down the page and click the "add to basket" button. Unless you do this we won't know that you have finished your design. Create your stamp again, being sure to click the "add to basket" button below your stamp preview. Another possibility is that you have changed the default security setting on your computer by turning off the cookies. Cookies should be turned on to use this web site.
Q. Can I still post, fax or email an image to you?
A. Of course you can if you prefer to! Free postage is not available if you order in another way other than on the web site. Please post, fax or email your laser print to us with your contact details and we will advise you how to proceed.
Q. Can I reorder a stamp I have already designed and bought on your site?
A. Yes. We keep your designs secure on our site and can reproduce any of your designs. Log into your account and you will see an option to download your previously ordered designs.
Q. What about copyright of the designs which I have uploaded onto your site?
A. You keep the copyright of any designs that you own. We will not produce stamps for anyone other than the copyright owner unless we have their written permission.
For any other questions, contact The English Stamp Company.