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Frequently Asked Questions

 

Q: How do I use the embossing powders and heat gun with my stamps?

Q: How do Clear Stamps work?

Q: How can I ink up large stamps?

Q: Who are The English Stamp Company?

 

Q. How do I get my own image made into a stamp?
A.
Just upload your finished atwork, at the correct size, onto the custom stamp template here and place your order. If you have problems or need help with this, please email us.

Q. What if my stamp is larger than the XL ink pad?
A. If you are ordering a big stamp, you can use our VersaFine ink pads, where the foam is raised off the plastic base, so instead of pressing your stamp into the ink pad, you can press the ink pad on top of the stamp and dab it around until the whole area is covered.

Q. Can I stamp onto fabrics?
A.
Our range of VersaCraft inkpads are suitable for decorating smooth, natural fabrics, such as cotton or silk.

Q. Can I stamp onto wood?
A.
Yes. Bare, painted or varnished woods can be stamped using any of our inkpads.

Q. How do I clean my stamps and inkpads?
A.
You can push your stamps or inkpads down onto a damp cloth several times, then dry by tapping gently onto kitchen towel.

Q. Where are the stamps I designed? Why can't I see my stamps in the basket? Read on...
A. The most likely cause is that you didn’t actually add them to your basket. After typing your text, you pressed “Update Preview” to view your design. You then needed to scroll down the page and click the “Add To Basket” button. Unless you do this we won’t know that you have finished your design.

Another possibility is that you have changed the default security setting on your computer by turning off the cookies. Cookies should be turned on to use this website.

Q. Can I still post or email an image to you?
A.
Yes you can, although free postage is not available unless you order on the website. Please post or email your image to us with your contact details and we will advise you on how to proceed.

Q. Can I reorder a stamp I have already designed and bought on your site?
A. Yes. We keep your designs secure on our site and can reproduce them. Sign into your account and you will see an option to download your previously ordered designs.

Q. What about copyright of the designs which I have uploaded onto your site?
A. You keep the copyright of any designs that you own. We will not produce stamps for anyone other than the copyright owner unless we have their written permission.



For any other questions, contact The English Stamp Company.